The localisation mechanism combines two strategies to identify the precise position: outdoors, with direct visibility of the sky, the watch uses GPS for satellite triangulation, providing high accuracy. Indoors, it estimates location by triangulating nearby Wi-Fi signals. Generally, it will be able to locate the watch, except in extremely isolated areas, such as basements or places without Wi-Fi signals. It’s worth mentioning that it is always possible to request a precise location of the watch, a process that may take up to a minute, depending on the environmental conditions.

Habitual locations send a notification to the RobinGen mobile app when entering or leaving them, making it easier to track movements and alerting about potential emergencies.

There are also safe zones. Our virtual assistant will detect if the watch has left the safe zone. This feature can be automatically enabled or disabled to prevent forgetfulness.

AirTags need to be close to other Apple devices to track objects. If your child is not within range of an Apple device, the AirTag won’t be able to locate them. The Robin K1 watch uses GPS, WiFi, and LTE technology to provide accurate real-time location data in all the countries where Robin operates.

Answer the SOS call and use the map in your app to tap and find the watch’s current location.

The watch can store up to three SOS contacts that your child can automatically call by pressing and holding the SOS button on the side of the watch.

The watch will first call the first number. If there is no answer after five rings, it will dial the second number, then the third, and will try the sequence again if there is still no response before finally ending the attempt.

The battery has a lifespan of two days with standard use, although this can vary depending on the frequency of localisation, the user’s daily activity, or network coverage. Under optimal conditions, it can extend up to three days (with excellent coverage and minimal GPS use), and in constant localisation mode, the average is one day. Our customer service can guide you on how to maximise battery life.

The watch includes a speaker, hands-free function, and microphone, with significant improvements in the audio system to allow for clear conversations without needing to bring the device close. However, in situations with reduced hearing or noisy environments, it is advisable to speak to the watch close to the mouth to optimise the experience.

Yes, the watch is designed to withstand dust and jets of water under pressure, making it suitable for showering. It has an international protection rating of IP67, ensuring resistance against dust and water from any direction. It can also be submerged in water at a depth of up to 1 metre for 30 minutes without sustaining damage.

Charging the watch is extremely simple, thanks to a magnetic cable that attaches to the device, making the process easier. Additionally, the watch will notify you on the screen, through sound, and in the app when the battery is low. You can either charge it daily for 20 minutes or wait until the battery is completely drained. A full charge takes approximately 2 hours to complete.

Yes, the monthly/annual plan includes 500min/month call minutes. Once these minutes are used up, you can purchase additional minute packages according to your needs. Additionally, there is no limit on the number of invited users in the RobinGen app for a single watch.

No, there is no contract. You can cancel the subscription at any time, either by phone or email, whenever you wish.

You will receive the RobinGen Watch at your home with 15 days to explore it. If during this time you feel it doesn’t meet your needs, we guarantee a full refund.

We offer a 3-year warranty, ensuring replacement for manufacturing defects, along with an additional 6-month warranty for the battery, reaffirming our commitment to your satisfaction and the durability of the watch.

After purchasing online, the watch will arrive within 24/48 hours. You will receive an email with instructions on how to download and access our RobinGen app. Simply enter the watch’s code, activate the app, and invite your loved ones to join. You will be able to set up safe zones, frequent places, and more, making it easier to monitor, care for, and stay connected with your child.

When you subscribe, the watch will arrive prepped with a SIM card configured for immediate use, along with an unlimited data and voice plan valid across Europe.

Additionally, the RobinGen mobile app allows you and your family to track your child’s GPS location, their activity, and receive notifications about their arrivals and departures from predetermined locations, such as home or places of interest.

With the RobinGen app, you will have the convenience of communicating directly with the person wearing the watch via chat or call, thanks to its built-in microphone and speaker, accessible from both iOS and Android devices.

For your peace of mind, we offer free technical support from Monday to Friday, ensuring a quick response to your inquiries and, if necessary, urgent repair of the watch to minimize the time your child is without this essential device.